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MMOA (Modern Management of the Older Adult) helps rehab & fitness pros get results with older adults. Brought to you by the Institute of Clinical Excellence, tune in to hear pertinent geriatric discussions, relevant research, & treatment ideas. Good for Physical Therapists, Occupational Therapists, Assistants, Students, New Grads, Seasoned Veterans, Geriatricians, & Fitness Professionals. Find out more at

Mar 20, 2023

In this episode Julie jams about how creating an exceptional client experience is what allows us to bring clinical excellence, and explains 4 easy ways to start implementing it today!

1. 2-3 minutes of undivided attention and eye contact with your client (NO DOCUMENTATION OR MULTI TASKING)

2. BYOB: bring your own brand

3. When working with novice learners, DON’T tell them they did a movement incorrectly

4. Ask how you can make their experience today better, BEFORE you are getting ready to walk out the door!